Happiness in the Workplace

It’s been 2 years since employees around the globe left their offices to work from home, and the workplace has changed forever. The search for life’s purpose is now front and center as more people evaluate work/life balance, appreciate their blessings, and confront life’s challenges. Employee needs, expectations, and priorities have shifted and as a

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Customer Service Drives Value and Growth

Whether B2B or B2C, providing a superior experience for customers drives success. In the chaos brought about by Covid, work became remote, and customers doubled down on online purchasing. Businesses built new platforms to meet online demand, and customer service (CS) centers had to keep pace. Moving beyond the pandemic, companies must assess whether their

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The Metaverse – For HR, A New Space

When Facebook rebranded as Meta, those familiar with the Metaverse understood the economic opportunity recognized by Zuckerberg and his colleagues, while those who had yet to pay attention, took notice. Defining the Metaverse The Metaverse is the convergence of two tech concepts: 1) virtual reality (VR) where one views a 3-D environment, shifting perspective by

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