Customer Service Drives Value and Growth

Whether B2B or B2C, providing a superior experience for customers drives success. In the chaos brought about by Covid, work became remote, and customers doubled down on online purchasing. Businesses built new platforms to meet online demand, and customer service (CS) centers had to keep pace. Moving beyond the pandemic, companies must assess whether their

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WHAT’S ON THE MINDS OF CEOs TODAY?

Today’s CEOs have a lot on their minds. Buffeted by the Covid pandemic-now-endemic, they have led companies through significant economic, political, and social disruptions. As business and society become more intertwined, corporate leaders are having to address social challenges such as ESG/sustainability, DEI, and others. The CEO job description has expanded beyond day-to-day business and

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